Factual corrections, privacy enquiries, partnership questions and general feedback — this page gives the right address and the response time to expect for each.
We are not Joe Fortune Casino. We're an independent review site covering Joe Fortune (and nothing else, for now). We don't run the casino, don't hold your account, and can't process deposits, cancel withdrawals or step into a KYC decision for you. If your question is about a casino account — a stuck withdrawal, a closed account, a disputed bonus — start with the casino's own live chat, and if that doesn't sort it, the Curaçao Gaming Control Board. There's more in the "Is It Legit" section of the main review.
For everything else — the review, the site, how we work — you're in the right place.
| Topic | Response time | |
|---|---|---|
| Editorial corrections, outdated info, broken links | [email protected] | Under 48 hours |
| Privacy requests (access, correction, deletion) | [email protected] | Up to 30 days |
| Partnerships, press, operator relations | [email protected] | 5–10 business days |
| Tip-offs on payout problems or T&C changes | [email protected] | Under 48 hours |
| General feedback | [email protected] | When we can, usually within a week |
Every enquiry currently lands in one inbox and we route it internally. A tagged subject line helps us prioritise — editorial corrections and payout-problem tip-offs get triaged first.
If a number on the Joe Fortune review looks wrong, is stale, or doesn't match what you saw, tell us. Give the section, the exact claim, the correct figure if you have it, and any evidence — a screenshot, a cashier URL, a support-chat transcript. Confirmed corrections are usually handled in under 48 hours. The full process is documented in the editorial policy.
We take reader tip-offs seriously. The most reliable way we catch operator changes between scheduled re-tests is a reader spotting something we haven't updated yet. There's no reward beyond a thank-you, but every verified tip-off spares the next reader from stale information.
Under the Australian Privacy Act 1988 and, where applicable, the EU General Data Protection Regulation, you have rights to access, correct, and delete personal data we hold about you. Requests are handled through [email protected] with "Privacy" in the subject line. The standard response window is up to 30 days, which matches the GDPR requirement. Full detail of what we collect, why, and for how long is on the privacy policy page.
For a clean privacy request, please include: the email address(es) you have used to contact us, the approximate dates of your previous contact, and what you are requesting (access / correction / deletion). We will confirm the identity of the requester before disclosing any personal data.
We are open to talking to operator affiliate teams and adjacent businesses (payment providers, game studios, compliance consultancies) about the practical side of coverage. We are not open to paid placements badged as editorial, "review" copy supplied by operator marketing teams, or "boost the score" requests. The commercial model we operate under is fully disclosed on the affiliate disclosure page.
If you run an affiliate program for an AU-facing online casino and want to pitch a future review, we're interested — but only once the two-week test cycle in how we test casinos has fully run. We don't publish coverage of operators we haven't tested ourselves.
If you are reaching out because gambling has stopped being fun, please do not wait on an email from us. Free, confidential support is available 24/7 from Gambling Help Online on 1800 858 858. For self-exclusion from AU-licensed operators, BetStop is the national register. More context and a full list of Australian support services is on our responsible gambling page.
